We stand by our products and offer a 14 calendar day (Efoil) and 30 calendar day (Subnado) money-back guarantee if you are located in the European region.
If you are not fully happy with the products you have received, you may return them to us within 14 and 30 calendar days of receiving your order.
All sales are final if you purchased a Waydoo product outside of the European region, and no returns or refunds will be accepted.
To be eligible for returns, the product
- Must be undamaged, in new or like-new condition.
- Must include all original attachments, manuals, and other accessories in the original package.
Products under the following conditions cannot be returned:
- Does not include all original accessories, attachments, or packaging, or any item that is not in new or like-new condition, i.e. with cracks, dents, or scratches.
- Any defect or damage of the product caused by improper use of or unauthorised modification to the product, including exposure to moisture, entry of foreign objects (water, oil, sand, etc.) or improper installation or operation.
- Power battery and hand controller (with battery cell inside) can not be returned in some countries.
- On sale items or gift cards.
- The return request is not sent to Waydoo within the required calendar days.